Q   1. Types of Securities Trading Accounts
A
For securities trading, there are three types:

1. Cash Balance

A securities trading account that requires a cash deposit 100% of the amount to buy the stocks as collateral.

2. Cash Account

A securities trading account that requires a cash or shares as collateral. The amount deposited must be 20% of the trading value you wish to trade, within the credit limit approved by the company. The company will deduct (deposit) the total purchase (or sale) value from your account via an Automatic Transfer System (ATS) from your bank on the second business day (T+2) following the trade. Your trading limit is determined based on your financial evidence.

3. Credit Balance

A securities trading account that suitable for those who wish to increase their purchasing power by borrowing money to buy securities up to 1 time the value of the collateral placed. If the collateral value falls below the required level, you must deposit additional collateral to maintain the balance.

For Derivatives Trading (Derivatives Account)

For futures trading, you must deposit collateral as specified by the futures market with the company. At the end of each trading day, your portfolio will be marked to market to reflect the true value. If the collateral value falls below the required level, you must deposit additional collateral to maintain the balance.

 
     
     
 
Q   2. How to Deposit Collateral
A  
There are four channels to deposit collateral into a securities trading account:

    1. K PLUS Application

    1. Go to the "Banking" menu and select "Bill Payment."
    2. Select the service provider by enter the code "98269" in the search box then select "Kasikorn Securities - For clients".
    3. Fill in three details: your 7-digit securities trading account number, your ID card number or passport number, and the amount of money you wish to deposit as collateral.

    2. QR Code

    1. Go to the "My Service" menu in K-Cyber Trade / Streaming.
    2. Select "Deposit" under the Online Service section.
    3. Select "Deposit (QR Code)".
    4. Select "To trading account" to specify the destination account for receiving collateral.
    5. Press "Generate QR Code" and "Download QR Code".
    6. Open your banking application and scan the QR Code.
    7. Specify the amount and complete the transaction.

       Note:
       - The minimum amount that can be deposited is 10 THB.
       - The maximum amount that can be deposited:
        1. Through K PLUS, up to 99,999,999.99 THB or according to the limit set with the bank.
        2. Through other banks' Mobile Banking, up to 2,000,000 THB or according to the limit set with the bank.

    3. Online Direct Debit

    1. Go to the "My Service" menu in K-Cyber Trade / Streaming.
    2. Select "Cash Deposit" under Online Service.
    3. Select "Cash Deposit (Online Direct Debit)"
    4. Select the type of securities trading account and enter the deposit amount.

    4. Mobile Banking from Other Banks Click here


 
 
     
 
Q   3. How to Withdraw Collateral
A  
There are two ways to withdraw money online:

1. K-Cyber Trade / Streaming Application:
- Go to the "My Service" menu and select "Cash Withdrawal" under Online Service.

2. KS Trade Website www.kasikornsecurities.com
- Go to the "My Service" menu and select "Cash Withdrawal" under Online Service.

Note: For conditions on receiving funds after withdrawal requests, see details at https://www.kasikornsecurities.com/en/investorguide/news/OUjOq4


   
     
 
Q   4. Reasons Why Funds Don't Return Immediately After Selling Securities
A  
If the stocks you trade fall under trading alert level 2 (T2) and level 3 (T3), which prohibit net settlement, the funds will not return to your portfolio immediately. If you buy and sell shares on the same day, the funds will return to your portfolio the next business morning at T+1 as SET regulations.

 
     
     
 
Q   5. Cost Calculation Using FIFO (First-in, First-Out)
A  

First-in, First-Out (FIFO) is a method for calculating stock costs based on the principle of first-in, first-out. Therefore, the stocks that are bought first will be sold first. Any remaining stocks will be recalculated at the average cost on the next business day.

The FIFO system is widely used for asset management and valuation in accounting, taxation, and inventory management. In FIFO accounting, the assets purchased first are written off first when sold. Similarly, the stock trading system uses FIFO for calculations.

If a client sells only part of their stocks, there may be questions about the cost and profit/loss of the sold stocks, as well as the cost or profit/loss of the remaining stocks.

If you sell some stocks on day T, the preliminary profit/loss is not the actual profit/loss. At the end of the day, the system will recalculate the profit/loss using FIFO by taking the cost of the stocks bought first to determine the selling cost. Investors are advised to check the actual profit/loss the next business day (T+1). You can check this as follows:

    1. KS Super Stock Application:
    - Go to the "My Account" menu and select "My Performance."

    2. KS Trade Website:
    - Go to the "K-Cyber Trade" menu, then select "Portfolio" and " Realized Profit / Loss."

It is advisable for clients to maintain records of their transactions to ascertain the actual cost of each purchase prior to selling, thereby avoiding the loss of investment opportunities.

 
     
     
 
Q   6. How to Update Personal Information
A  
There are two ways to update personal information online:

    1. K-Cyber Trade / Streaming Application:
    - Go to the "My Service" menu and select "Manage My Personal Info" under Online Service.

    2. KS Trade at www.kasikornsecurities.com
    - Go to the "My Service" menu and select "Manage My Personal Info" under Online Service.

 
     
     
 
Q   7. How to Add or Change Signature
A  
You can add or change your signature online as follows:

    1. Please go to the "My Service" menu in the K-Cyber Trade / Streaming Application.

    2. Select "Submit a Sample Signature" under Online Service.

 
     
     
 
Q   8. Problems with PIN (Trading Order PIN)
A  
PINs are divided into two groups depending on which PIN you forgot. You can reset the PIN for each group by following these steps:
    KS Group Streaming Group
    KSTRADE
    KS Trade
    KS ONE
    E-Fin Trade+
    KS Trade+
    K-Cyber Trade
    Streaming
    Streaming Funds+
    Options Starter

If you forget the PIN in KS Group:
    - Go to the "Menu" button on the top left of the "KS Trade+" app, then select "Settings." After that, select "Reset KS PIN."

If you forget the PIN in Streaming Group:
    - Go to "More" and click "Forgot PIN" in the KS Menu on the application you are using.
    - Users often encounter issues where a PIN created in KS Trade (KS Group) cannot be used to confirm trading orders in K-Cyber Trade / Streaming (Streaming Group). PINs are separate, and you must reset the PIN again in the Streaming Group.
 
     
     
 
Q   9. Troubleshooting When Unable to Place Securities Orders
A  

Cause Solution
Insufficient Line Available for Order Please check if the Line Available in your portfolio is sufficient for the stock's value you wish to buy (quantity × price) including fees.
Incorrect Price Within Price Range (Spread) Please check if the price is within the allowable price range for order placement or check the price range (Spread) here
Risk Profile and KYC Update Due According to SEC regulations, investors must complete an annual information review or KYC as required. You can do this yourself by going to "KYC and Risk Profile" under "Account Management" in the "My Service" menu in K-Cyber Trade / Streaming or "My Service" on the KS Trade website.
Combined Orders Between Board Lot and Odd Lot Please separate orders between Board Lot and Odd Lot. For example, if you want to sell 179 shares, separate 100 shares and 79 shares, as 79 shares are Odd Lots and must be sold on the Odd Lot board. You can check Bid/Offer on the Odd Lot board in "More" menu in K-Cyber Trade / Streaming, then go to the Odd Lot menu in the Information Menu. Odd Lot orders can only be placed during market opening hours.
Incorrect NVDR Status If you buy Local stocks, you must sell them as Local stocks. If you buy NVDR stocks, you must sell them as NVDR.

 
     
     
 
Q   10. How to Check Historical Portfolio Information
A  
You can check historical portfolio information in three ways:

    1. K-Cyber Trade / Streaming Application
    - Go to the "KS Portfolio Analysis" menu under Other Services.

    2. K-Cyber Trade Website
    - Go to the Portfolio menu or "KS Portfolio Analysis" menu.

    3. KS Super Stock Application
    - Go to the "My Performance" menu.

 
       
     
 
Q   11. How to Request Historical Documents
A  
You can request historical documents in two ways:

    1. K-Cyber Trade / Streaming Application
    - Go to the "Request for Documents" menu under Online Service.

    2. KS Super Stock Application
    - Go to the "Confirmation" menu.

 
     
     
 
Q   12. How to Use efin Stock Pickup
A  

You can find instructions for installing efin Stock Pickup on your computer by clicking here

 

 
     
     
 
Q   13. How to Use efin Mobile
A  

You can find instructions for installing efin Mobile on your mobile phone by clicking here

 

 
     
     
 
Q   14. How to Use Aspen for Browser
A  

You can find instructions for installing Aspen for browser on your computer by clicking here